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Your Account, Your Terms

When you open an account with hoki789, you agree to our terms that protect both your access and our operations.

Account security is your priorityWithdrawals are verified by youWe keep your data privateSupport is 24/7 across multiple channels
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hoki789 Your Account, Your Terms
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How to Reach Us About Your Terms

If you have questions about these terms, need clarification on your account responsibilities, or want to request changes to how we handle your data, contact our…

Live Chat Open the chat widget in the bottom-right corner of your account.
Email Support Send questions to our support inbox and receive a detailed response within 24 hours.
Account Settings Log into your account, go to Settings > Legal & Data, and you'll see…
HOW WE PROTECT YOU

Security, Data and Account Controls

Your information is encrypted and stored on servers that meet international security standards. We collect only the data required to verify your identity, process your deposits and withdrawals, and comply with local…

Data Encryption

All deposits, withdrawals and personal information you submit are encrypted end-to-end. Your payment details are never stored in plaintext, and DANA, OVO, GoPay and QRIS transactions are handled through their own secure gateways.

Your Access Rights

You can download your full account history, game logs and deposit records at any time from your dashboard. You can also request we delete personal data not required for regulatory compliance within 30 days of asking.

Account Verification

We verify your identity before processing your first withdrawal. This protects you and us. Verification is one-time; after that, withdrawals clear to your registered DANA, OVO, GoPay, QRIS or bank account without repeated steps.

Login Security

Set a strong password when you create your account. Enable two-factor authentication in Settings if you want an extra layer. We never ask for your password by email or chat; if someone claims to, it's not us.

Payment Dispute Handling

If a deposit doesn't arrive in your wallet, or a withdrawal fails, report it to support within 7 days. We'll verify the transaction with your payment provider and refund or re-process as needed.

Data Retention

We keep your account data for as long as your account is active plus two years after closure, unless local law requires longer. Game logs and withdrawal records are retained for tax and compliance purposes only.

Terms & Conditions Frequently Asked

Players often ask what happens if they forget their password, whether they can close their account, what rules apply in the live tables versus slots, and what we do if they think we've violated our own terms. Here are the answers to those and other key questions about your rights and our responsibilities under these terms.

Log out immediately and contact support via live chat or email. We'll verify your identity using the phone number and email on your account, then reset your password and review your recent login history. If you spot unauthorised activity, we'll investigate and reverse any fraudulent transactions within 48 hours of confirmation.

Yes, close your account at any time from Settings > Account. Any remaining balance can be withdrawn to your registered payment method before closure. After closure, your account becomes inactive; you can't log back in. We retain your data for two years for compliance, then delete it.

The core terms apply to all games, but live tables have additional rules around table conduct and streaming. You agree not to use abusive language, spam chat, or attempt to manipulate the dealer or broadcast. Violations result in a table timeout or account suspension depending on severity.

Email support with details of the incident and which term was violated. We respond within 48 hours. If you're not satisfied, escalate to our compliance team for a formal review. Disputes are resolved according to local law in your jurisdiction, where applicable.

Yes. Our terms cover how we initiate and verify deposits and withdrawals through those methods. However, each payment provider has its own terms; disputes with them (processing delays, failed transactions) are handled directly with that provider's support team.

Verified withdrawals to DANA, OVO, GoPay and QRIS typically arrive within 2–5 minutes after we process them. Bank transfers may take 1–2 business days depending on your bank. We process withdrawals every 30 minutes during the day; requests made after 11 PM are queued for the next window.

We can update these terms, but we'll notify you by email at least 30 days before changes take effect. If you disagree with the changes, you can close your account penalty-free during that notice period. Continued use of your account after the deadline means you've accepted the new terms.

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