Reference

How hoki789 protects your account and privacy

When you open an account with hoki789, your personal information is handled with care.

Data encryption across all transactionsDANA, OVO, GoPay and QRIS payment securityClear withdrawal verification processContact us anytime to request access or changes

Explore the Lobby Read FAQ

What information we collect and why

hoki789 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number and identification details when you register, and banking information when you deposit or withdraw. We use this data to verify your age and identity, process your payment transactions via DANA, OVO, GoPay and QRIS, detect fraud, and comply with

1
local law where applicable. Your account activity is logged to ensure fair play and prevent misuse. We do not sell your personal information to third parties. Your data is stored securely on encrypted servers and retained only for as long as your account is active —
2
typically deleted within 90 days of account closure. Depends on local law, certain records may be kept longer for compliance purposes.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact hoki789 about your privacy

If you want to check what data we hold about you, request changes to your information, or have concerns about how we handle your privacy, our…

DATA SECURITY

How we keep your information safe

hoki789 uses industry-standard encryption to protect all data in transit and at rest. Your passwords are hashed, payment information is tokenized, and live tables are streamed over secure connections.

Encryption & Tokenization

All deposits and withdrawals are encrypted end-to-end. Payment details are tokenized so we never store raw card or account numbers. Your DANA, OVO, GoPay and QRIS transactions use secure gateway protocols.

Account Verification

We verify your identity when you register and again before first withdrawal. You control which contact methods receive account alerts. Two-factor authentication is available for extra security.

Withdrawal Security

Payouts are sent only to the payment method you registered and verified. We cross-check withdrawal addresses against your account profile to prevent fraud and unauthorized transfers.

Data Retention

We keep active account data for as long as you play with us. After account closure, most personal information is deleted within 90 days. Compliance records may be retained longer where law requires.

Privacy Change Requests

You can request to see all data we hold, ask for corrections, or request deletion of non-essential information. Submit requests through live chat or account settings; we respond within 48 hours.

Third-Party Restrictions

We do not share your personal information with marketers or data brokers. We only disclose data to payment processors, compliance partners, and law enforcement where required by law.

Privacy and data questions answered

Players in Bandung, Medan and across Indonesia often ask how we handle their information. Below are answers to the questions we hear most often about privacy, account security and data access.

We ask for your full name, email, phone number, date of birth and a form of identification to verify your age and identity. We also collect your preferred payment method — DANA, OVO, GoPay or QRIS — so we can process deposits and withdrawals. None of this is sold to third parties.

We delete most personal information within 90 days of account closure. Transaction records and verification documents may be kept longer where local law requires. You can request specific data deletion through support; we'll confirm what we can remove.

Yes. Open your account settings and select 'Privacy & Data' or contact our live chat team. We'll provide a complete list of information we hold, including your account history, deposits via DANA, OVO, GoPay and QRIS, and any notes from support interactions.

All payment data is encrypted and processed through secure gateways. We don't store your full account numbers — only a tokenized reference. DANA, OVO, GoPay and QRIS transactions are protected by each provider's security protocols in addition to our own encryption.

No. We never sell or share your personal information with marketers or data brokers. We only disclose data to payment processors, fraud-prevention partners, and legal authorities where required by law. Your privacy is not a product.

Log into your account and go to 'Account Settings' then 'Personal Details' to update your email, phone or address. To change your payment method for future deposits and withdrawals, go to 'Payment Methods' and add a new DANA, OVO, GoPay or QRIS account. Verification may be required for security.

Contact our support team immediately through live chat or email. We'll review your account activity, verify that all logins and transactions are authorized, and help you secure your account. Change your password right away and enable two-factor authentication if available.

How hoki789 protects your account and privacy

Contact hoki789 about your privacy

How we keep your information safe

Encryption & Tokenization

Account Verification

Withdrawal Security

Data Retention

Privacy Change Requests

Third-Party Restrictions

Privacy and data questions answered

01 What personal information does hoki789 require when I open an account?

02 How long do you keep my data after I close my account?

03 Can I see what data hoki789 holds about me?

04 Is my payment information safe when I deposit via DANA, OVO, GoPay or QRIS?

05 Do you share my data with other companies or advertisers?

06 How do I update my contact information or payment method?

07 What should I do if I notice suspicious activity on my account?

Related Pages