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How we protect your account and data

Your account security, payment information and personal data matter to us. This page explains how hoki789 handles your information, what we collect, how we keep it safe, and…

Data protection & encryptionAccount security practicesPayment verification stepsYour rights & contact options
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hoki789 How we protect your account and data
REACH OUR TEAM

How to contact us about legal or account matters

Live Chat Open your account and click the chat icon in the bottom-right corner.
Email Support Send formal requests, data subject access forms or policy clarifications to our legal support…
Account Settings Log in to hoki789, go to Settings → Privacy & Security, and manage your…
DATA, SECURITY & YOUR CONTROL

How we handle your information and account safety

Encryption & Payment Security

All deposits and withdrawals use AES-256 encryption. Your DANA, OVO, GoPay and QRIS transactions are verified with two-factor authentication. Bank-grade security protocols protect every payment from your wallet to our clearing house.

Data Collection & Purpose

We collect your name, email, phone number and payment details only to verify your identity, process transactions and comply with local payment regulations. We do not sell or share your data with third parties outside payment processors and regulatory authorities.

Retention & Deletion

Account data is retained for as long as your account is active plus 12 months after closure for regulatory compliance. You can request permanent deletion of non-essential personal data at any time via your account settings or by contacting our privacy team.

Cookies & Tracking

We use first-party cookies only to remember your login and game preferences. No third-party trackers or advertisers follow you across other sites. You can manage cookie settings in your browser; we'll still function without tracking cookies.

Account Access & Verification

You can request a full copy of your account data, login history and transaction records at any time. Email [email protected] with your account ID and we'll send an encrypted export within 48 hours.

Changes & Updates

Our privacy and legal policies may be updated to reflect regulatory changes or platform improvements. We'll notify you of material changes via email and in-app banner. Continued use of your account means you accept the updated terms.

What you want to know about your rights and our rules

Yes. Your account details, payment information and transaction history are encrypted with AES-256 and stored on secure servers. Every deposit and withdrawal is verified through encrypted payment gateways. We do not store raw card or bank data — payment processors handle that separately.

You can close your account anytime from Settings → Account. We'll anonymise your personal data within 30 days, but we keep transaction records for 12 months for regulatory compliance. You can request permanent deletion of non-essential fields by emailing our legal team before that window closes.

Contact support via live chat or email with your transaction ID and description of the issue. We investigate within 48 hours. If a payment failed or was reversed, we'll restore funds to your account or the original payment method. Most disputes are resolved within 3–5 business days.

We never sell your personal data. Payment processors (for DANA, OVO, GoPay and QRIS transactions) and regulatory authorities may receive data as required by law. You can request a list of all processors handling your data by emailing support and we'll send a full breakdown.

Transaction records and account history are retained for 12 months after closure to comply with payment and tax regulations. Personal information like your name and contact details are deleted or anonymised after 30 days, unless you opt to keep your account dormant for reactivation.

Account eligibility depends on local law. If we discover an underage person using an account, we close it immediately, freeze any balance and investigate. If your account is flagged, provide valid ID and proof of age to our verification team within 14 days or the balance will be forfeited.

Yes. Email [email protected] with your account ID and request a GDPR-compliant data export. We'll send a complete, encrypted file with all personal information, transaction history and account preferences within 48 hours. The file is yours to keep.

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